Managing the Unmanageable:

Dealing with Difficult Participants in Mediation

1 hour of CE for registered neutrals (GA) & 1 hour of CLE for Georgia attorneys, including 1 trial hour

Session Information


As mediators we often walk blindly into very tense situations. Our job is to cut through that tension, get to the heart of the matter, and facilitate settlement. But what do we do when we encounter an especially difficult personality who seems determined to thwart our efforts? Whether that someone is a party, attorney, or insurance representative, there are proven ways to successfully navigating the treachery. This session will dive into strategies for building trust and rapport with the difficult participant, so you can move the ball forward.

In-person attendees can join Winter Wheeler for Managing the Unmanageable in the Auditorium:

8:45am to 9:45am

This session will be live-streamed to virtual attendees.

Winter Wheeler, Esq.

Winter is a former top civil litigator who has made her niche as an expert mediator. She is sought out for her unique, compassionate, and successful style handling complex matters that involve a diverse range of cultures, including Spanish speaking clients. She is the creator of The Four Cornerstones of Mediation (TM), which she introduced to the world in her first TEDx talk in March 2021. She has turned that methodology into a 14-hour mediation and certification course. Winter’s second TEDx talk titled, “Confessions of a Mom Who Has It All,” was given in June 2021. She is co-author of the bestselling book, #Networked, as well as the creator and host of The Mediate Now (TM) podcast.

Click on the photo below to learn more

Full Agenda

The program will run from 8:30 AM to 4:30 PM (full agenda outlined below)

Those attending via livestream will not have access to view sessions presented in Room A, but will have access to a recording of these sessions (and all others) during the month of December (2023). Those attending the conference in person will have a choice between two breakout sessions, held at 10:00 AM and 2:15 PM. Like livestream attendees, a recording of all sessions will be available to in-person attendees for the month of December (2023).


7:30 am - 8:30 am

8:30 am - 8:45 am

8:45 am - 9:45 am

9:45 am - 10:00 am

10:00 am - 11:00 am


11:00 am - 11:15 am

11:15 am - 12:15 pm

12:15 pm - 1:00 pm

1:00 pm - 2:00 pm

2:00 pm - 2:15 pm

2:15 pm - 3:15 pm


3:15 pm - 3:30 pm

3:30 pm - 4:30 pm

4:30 pm - Your call!

Continuing Education Information

Each session of Managing the Unmanageable is approved for 1 hour of CE for registered neutrals (GA) & 1 hour of CLE for Georgia attorneys (pending).

The total conference is approved for 6 hours of CE for registered neutrals, and it is expected to be approved by the State Bar of Georgia for 6 CLE hours, including ethics, trial, and professionalism credit.


All CE for neutrals registered with the Georgia Office of Dispute Resolution will be automatically applied by December 1.


Georgia Attorneys who purchase the appropriate ticket option will have CLE hours automatically reported to the State Bar of Georgia. The fee for CLE hours is included in the ticket price.


Attorneys from states other than Georgia: Upon request, we will be happy to assist you with needed documentation to self-report hours to your local State Bar. Please reach out to us at

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